Thank you for purchasing from Smarto.fun.
Please read this policy carefully before making a purchase.
1. Nature of Our Products
Smarto.fun provides digital educational products (downloadable / instant access brain activity packs).
Once access is provided, the product cannot be physically returned.
2. Cancellation Policy
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Orders cannot be cancelled once payment is successfully completed.
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This is because access to digital content is granted immediately after purchase.
3. Refund Policy
We aim to be fair and transparent.
✅ Refunds may be considered only in the following cases:
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Duplicate payment made by mistake
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Technical issues where access is not provided even after successful payment
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Wrong product access due to a system error
📌 In such cases, the issue must be reported within 48 hours of purchase.
❌ Refunds will NOT be provided in these cases:
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Change of mind after purchase
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Child not interested or not using the product
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Lack of time to use the activities
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Expectation mismatch without product fault
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Partial use of the product
Since this is a digital product with instant access, refunds after usage are not possible.
4. How to Request a Refund
To request a refund (if eligible), please email us with the following details:
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Registered email ID
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Order ID / Transaction ID
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Reason for refund request
📧 Email: support@smarto.fun
Our team will review the request and respond within 5–7 working days.
5. Refund Processing
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Approved refunds will be processed to the original payment method.
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Processing time depends on the payment gateway or bank (usually 5–10 business days).
6. Contact Us
If you have any questions regarding this policy, please contact us:
📧 Email: support@smarto.fun
📍 Location: Nagpur, Maharashtra, India