Thank you for purchasing from Smarto.fun.
Please read this policy carefully before making a purchase.
1. Nature of Our Products
Smarto.fun provides digital educational products (downloadable / instant access brain activity packs).
Once access is provided, the product cannot be physically returned.
2. Cancellation Policy
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Orders cannot be cancelled once payment is successfully completed.
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This is because access to digital content is granted immediately after purchase.
3. Refund Policy
We aim to be fair and transparent.
âś… Refunds may be considered only in the following cases:
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Duplicate payment made by mistake
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Technical issues where access is not provided even after successful payment
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Wrong product access due to a system error
đź“Ś In such cases, the issue must be reported within 48 hours of purchase.
❌ Refunds will NOT be provided in these cases:
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Change of mind after purchase
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Child not interested or not using the product
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Lack of time to use the activities
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Expectation mismatch without product fault
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Partial use of the product
Since this is a digital product with instant access, refunds after usage are not possible.
4. How to Request a Refund
To request a refund (if eligible), please email us with the following details:
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Registered email ID
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Order ID / Transaction ID
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Reason for refund request
📧 Email: support@smarto.fun
Our team will review the request and respond within 5–7 working days.
5. Refund Processing
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Approved refunds will be processed to the original payment method.
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Processing time depends on the payment gateway or bank (usually 5–10 business days).
6. Contact Us
If you have any questions regarding this policy, please contact us:
📧 Email: support@smarto.fun
đź“Ť Location: Nagpur, Maharashtra, India